Well i kept my calm as i had Dave with me (hubby) and knew if any problems he would back me up. Just doesnt seem fair that some people that you trust your car with dont give a flying f*** and i paid good money yesterday for a 'service' and i just get more hassle then what its worth. Im self employed so it means i lose out part of my morning too so puts me behind for the day. Doesnt make life easy!!