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my advice is just ask for them. youve paid for an st500 you should get an st500. its only fair and if they dont do it put it in writing and send it to ford as an official complaint

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Agreed! My bro has just had to write a letter after we have bought 3 cars from ford and his focus has gone wrong they want nothing to do with it! but the letter seemed to get the ball rolling and now the focus is getting resprayed and new bearings because they went too!

Make sure you get them badges from them!