I had to blip the throttle to start it.
You should be able to get it if you bought it from there. I would throw a hussy fit and start shouting. it's a common problem with them and surely this should be done under warranty. Or manufacturer would cover it.
They tried to say to me they never heard of it so would have to charge £90 fee as standard just to plug it into the machine. Then I found a mate who worked there who did it on the sly.