@Micky. I don't think it has anything to do with the Mountune map...its more to do with my ECU which is missing something, which then means they cannot put the Mountune map on it (from what I understand). Plus EH Blackpool deal with mountune upgrades on a daily basis almost, so they know what they're talking about. But yea at least they're letting me keep the courtesy car completely free of charge and insured by them, so I can get about as normal. There was a guy who came in literally 20 seconds after me and he got a pretty basic fiesta for a courtesy car, so at least I got a win there.

@YellowBadge. I'm pretty sure it has never been modded, only one owner before me and it was a woman (an elderly family woman to be more specific) and they bought it from Ford and provided full history of Ford services + it had excellent mileage for an 07 (18,000). It was under warranty with them so they wouldn't have modded it...plus driving it you can tell it hasn't been modded.

As you said I'm hoping its something as simple as resetting/reprogramming it to factory default and then just proceeding as normal with the 165 map. But I dunno, didn't sound great on the phone.
They said if I want I can come and take my ST with all the parts on it but no map...but I didn't want to ruin the experience of receiving my complete mp165. Plus they preferred to supply me with the complete package as well.

Will report back tomorrow when I hear something. gd night all.