When I bought my ST car from the main dealer, it was missing it's handbook[s]. They promised they'd be posted to me within about a week. That was about 8 weeks back and still nothing. I reminded them when I went to get some money back that they'd overcharged me on the RFL, emailed the head office and reminded them when they rang to see if I'd use them again [despite me being a customer for years].

Can anyone tell me what documents come in the black handbook folder so that I'm armed when I email them again? Is it handbook, radio manual, service history, service book? Should there also be details of ford assist breakdown?

Cheers
Flee

should be a nice black binder folder containing:-
owners handbook
audio system book
service portfolio book
credit card audio/serial code/number

cheers, steve. most helpful.

welcome

Good Luck... thats out of order that they didn't give to you the day you purchased it... i'm guessing they have lost it and making excuses, letting time pass by to see if you will go away... get onto them and ask for the MD of the dealer if you have to.

Ive never had a problem with Benfield Ford until this. They rang me on Wednesday last week to ask which books i was missing! Surely they should know what the car should come with? They said they had a load in and they'd contact me the following day once they'd popped one in the post. They never bothered. I'll see if anything arrives over christmas. Might be stuck in the post?

When myself and my wife picked up our new '07 plate 's last year neither of them had the hand book packages in either.

I also phoned the garage a number of times but nothing came of it.

Fortunately, we replaced the cars after 12 months, so we didn't need them.

The first thing i checked when picking our '08 's up earlier this year was that the books were in the glovebox which they were.

You need the service book so it can be stamped upon your cars yearly service so as not to invalidate your warantee.

My Sister-in-law also had a brand new '07 plate Fiesta Zetec last year, and her books were missing also.

Seems strange to me.

I collected my brand new ST yesterday and all my books are missing, its a bit poor since they've known I was getting it for two weeks.

Had mine since 24/03/2005 and still dont have the ST bits in the handbook lol