#36504 - 20/02/06 07:04 PM
Paintwork & rust warranty - IMPORTANT
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Fiesta Maniac
Registered: 02/01/05
Posts: 6067
Loc: Shoreham-by-Sea, W. Sussex, UK
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When you have your car serviced, as we all know, the dealer/garage who services it puts their stamp on the Service Record page. On the next page is the Body and Paint Record, which should also be stamped at each service to verify that a body and paint inspection has been carried out.
If the Body and Paint Record is not stamped at each service, the rust warranty is null and void........
The trouble is I phoned FMCRC (Customer Relationship Centre) and the guy I spoke to said from an official Ford point of view you must get this stamp done along with the service to keep the warranty. From a personal point of view he said it isnt perhaps always needed as long as the dealership is reasonable and the problem is reported quickly. I was also told that Ford only give you seven days to report a defect. If you dont report it within this time they dont have to do a thing. They can turn around and say you let the problem drag on and get significantly worse.
The next problem with this stamp is that it is an extra cost on top of the service as it isnt included! The FMCRC guy said they try and encourage their dealerships to sell this service to the customer (of course they would) but not all of them do and it should cost around £10-15. The bodywork person walks round your car, inspects it, does a check sheet, you see the check sheet, agree/disagree and thats it, book is stamped.
I suggest if you think this is going to affect you (for us long term owners) or if it bothers you anyway, to speak to your dealership.
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 24/03/05 to 27/06/12 & I loved it
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#36510 - 09/04/06 09:05 PM
Re: Paintwork & rust warranty - IMPORTANT
[Re: Scotty]
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Fiesta Crazy
Registered: 27/03/06
Posts: 718
Loc: In My Car Drifting!
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Just smile and wave boys, smile and wave!
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made from STeel, STrong & STealth. STretching the STreet with its STance & STardom. the is not a beast. it's a bea !
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#36512 - 08/02/07 05:37 PM
Re: Paintwork & rust warranty - IMPORTANT
[Re: Iceman]
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Fiesta Maniac
Registered: 02/01/05
Posts: 6067
Loc: Shoreham-by-Sea, W. Sussex, UK
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I'd get it done every year just to cover yourself. Mine wasnt done in the first service either.
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24/03/05 to 27/06/12 & I loved it
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#36514 - 01/06/07 09:48 PM
Re: Paintwork & rust warranty - IMPORTANT
[Re: Tartanbloke]
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Regular
Registered: 01/06/07
Posts: 55
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rust? is fiesta galvanized like the focus?
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#36515 - 10/08/07 08:10 PM
Re: Paintwork & rust warranty - IMPORTANT
[Re: fordi2003]
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n00b
Registered: 06/08/07
Posts: 21
Loc: Newbury, Berkshire
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Its basically an annual check, so doesnt always tie up with a service i.e if your doing 20k a year your going to have a service at 12.5k before the year is up.
In my experience, Ford are very tight on this and if there is a stamp missing it will just get thrown out. Also if there is evidence a panel has been repaired before i.e been accident damagaged, however minor it maybe, they will say nope. To be fair if they can riggle they will!
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#36517 - 24/03/09 09:10 PM
Re: Paintwork & rust warranty - IMPORTANT
[Re: PinkRinse]
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Registered: 03/11/08
Posts: 291
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Quote:
When you have your car serviced, as we all know, the dealer/garage who services it puts their stamp on the Service Record page. On the next page is the Body and Paint Record, which should also be stamped at each service to verify that a body and paint inspection has been carried out.
If the Body and Paint Record is not stamped at each service, the rust warranty is null and void........
The trouble is I phoned FMCRC (Customer Relationship Centre) and the guy I spoke to said from an official Ford point of view you must get this stamp done along with the service to keep the warranty. From a personal point of view he said it isnt perhaps always needed as long as the dealership is reasonable and the problem is reported quickly. I was also told that Ford only give you seven days to report a defect. If you dont report it within this time they dont have to do a thing. They can turn around and say you let the problem drag on and get significantly worse.
The next problem with this stamp is that it is an extra cost on top of the service as it isnt included! The FMCRC guy said they try and encourage their dealerships to sell this service to the customer (of course they would) but not all of them do and it should cost around £10-15. The bodywork person walks round your car, inspects it, does a check sheet, you see the check sheet, agree/disagree and thats it, book is stamped.
I suggest if you think this is going to affect you (for us long term owners) or if it bothers you anyway, to speak to your dealership.
Thanks for this info. I'll bear this in mind for my first service.
Cheers 
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#36518 - 24/03/09 09:40 PM
Re: Paintwork & rust warranty - IMPORTANT
[Re: Test]
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Registered: 03/01/09
Posts: 2509
Loc: Co, DURHAM
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I was charged a fiver for my bodywork check, worth it though.
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Fiesta ST200, K&N Panel Filter otherwise standard for now.
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#36520 - 16/03/10 12:12 AM
Re: Paintwork & rust warranty - IMPORTANT
[Re: stowner]
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Fiesta Maniac
Registered: 02/01/05
Posts: 6067
Loc: Shoreham-by-Sea, W. Sussex, UK
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You can because I went and had it done at my local dealership. Worth the few mins and £8 imo.
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24/03/05 to 27/06/12 & I loved it
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#36522 - 06/06/10 10:33 PM
Re: Paintwork & rust warranty - IMPORTANT
[Re: stowner]
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Regular
Registered: 17/05/08
Posts: 71
Loc: Nottinghamshire
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Ok. I have read my service book from back to front and there is not mention of the actual paint/body check interval. When I had my first year service I rang 3 different dealers and they all said that its the second year it needs doing. (check the ford techincal web site :- www.etis.ford.com , as it gives all the services stuff for for car on every year. I have just had my second year service done 5 days ago and it had the paint/body check done then. Only this morning I have noticed on the back door just below the bottom of the window then paint is bubbling in 2-3 places - OMFG. So it looks like they did'nt do he check correctly. As far as I am concerned this should not happen on a 2 year old car that is looked after and cleaned/polished with the dealers own recommended polish. But from the Warranty details it looks like this had to happen in the first year, and for it now to be a Corrosion protection warranty it has to be a perforatted hole - So they expect me to wait till the corrosion has made a nice big rust patch then a hole over a few years before they will do anything. This seems stupid. I am going to find out this week. Oracle9i.
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#36523 - 07/06/10 01:00 PM
Re: Paintwork & rust warranty - IMPORTANT
[Re: Oracle9I]
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Registered: 03/01/09
Posts: 2509
Loc: Co, DURHAM
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I have had three fords all repaired under the paintwork warranty and one of them was five years old, my RS had a new A pillar, my 54 plate fiesta ghia had the door seams repaired and the same with my dads mondeo ghia x, all i had to show was the cars service history and paintwork stamps.
Get in touch with ford customer service, if you leave it, its only going to cost more to repair in the longterm. They will try and fob you off so keep at them.
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Fiesta ST200, K&N Panel Filter otherwise standard for now.
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#36524 - 07/06/10 05:36 PM
Re: Paintwork & rust warranty - IMPORTANT
[Re: Tez]
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Fiesta Maniac
Registered: 02/01/05
Posts: 6067
Loc: Shoreham-by-Sea, W. Sussex, UK
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It seems now they've changed it to every 2 years but I still get mine done every year at a garage just for the stamp and peace of mind. For £8 or so its worth it in my book.
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24/03/05 to 27/06/12 & I loved it
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#36525 - 07/06/10 05:38 PM
Re: Paintwork & rust warranty - IMPORTANT
[Re: PinkRinse]
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Registered: 03/01/09
Posts: 2509
Loc: Co, DURHAM
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My dealers charge me a fiver, but the cost of living is cheaper in the north east lol.
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Fiesta ST200, K&N Panel Filter otherwise standard for now.
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#36528 - 19/06/10 12:11 AM
Re: Paintwork & rust warranty - IMPORTANT
[Re: Oracle9I]
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Regular
Registered: 01/06/07
Posts: 55
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how did this turn out Oracle9i? btw what color is your car?
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#36530 - 12/07/10 11:50 PM
Re: Paintwork & rust warranty - IMPORTANT
[Re: Oracle9I]
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Regular
Registered: 17/05/08
Posts: 71
Loc: Nottinghamshire
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RESULT !!! I contacted Ford Customer Services direct (Not the Warranty side) and explained the whole situation and My feelings about the lack of help with the paint work fault. They investigated the situation and came to the conclusion that even though they expect any paint faults to appear in the first year, it was a fault and they would pay a token amount for the respray. The token amount exceeds the cost of the re-spray, so nothing to Pay.  Oracle9I.
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however certain other models,galaxy,streetka,its checked every year,strange. 
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