Just an update on the car...its been back in for the 3rd time and going back in for the 4th!
3rd time: centre console panel on passenger side was sitting correctly (prob from when they repaired the interior lights)
Stereo not reading iPods correctly, could view albums or artists or any track information.
Went in, and got repaired and, once again, they cleaned the bloody car! Had a quick checks and they managed to not out any swirls into the paint.
Washed the car yesterday and noticed this...

Three paint chunks missing and a rubbish load of swirl marks in the area.
Went back to Ford,spoke to the service manager who decided "although we can't accept liability for the damage we will repaired it out of good will" which sounds like "we tried to cover it but you noticed it so we will now repair it"
So it is getting booked in for the 4th time to the body shop to have the bumper resprayed.