take it back to the garage and tell them that there diagnosis was wrong and they need to do something about it.

My mk5 was out of warranty because I didnt keep to the service schedule when the fuel filler neck went. The local dealership refused (as is their right) to do it under warranty. I contacted FMCRC and calmly but firmly explained I didnt think something like that should go on a car barely a year old and they covered the cost as a goodwill gesture. They helped me no end and when there were a few niggly problems I went back to FMCRC & the lady handling my case and they sorted those problems too.

Pfft... Ford Customer Relationship Centre... well thats what it used to be called

Ford are offering 50% of the bill, seems to be the norm. Going in to the Ford garage again today for them to check why its pulling to the right...oh what fun!

Apparently the replacement rack is fubared and I need yet another one grrrrr. Costing me a fortune in taxi's!

Well got the car back today, just before the place was closing and it is exactly the same! Really pissed off with this dealership now! What should I do? Legal action? Call customer services again? Can I transfer the work to another Polar dealership?

Can I ask other ST owners:

1. Does you steering wheel sit slightly to the right when going straight down the road (i'm sure mine didnt before the "repair").

2. Is the steering fairly stiff?

3. Does the steering pull against you with some force when turning a corner?

4. Do your tyres follow every groove in the road?


Cheers

I can agree with number 4 - whenever i'm going down any B roads i seldom take 2 hands off the wheel, you never know when it's gonna give you a jolt, it's even worse when it happens under braking, can be pretty scary sometimes.

Where pipes & mains have been laid in the road, my wheels enjoy following those lol.

1. Yea if the steering wheel is dead straight it pulls to the left alot of cars do this you can get corrected if you want

2. Steering is light wouldn't say it stiff at all

3. Depends if your putting power down and if its bumpy

4. They do holes but not tracks as such but have heard you can sit in the lorry tracks on the motorway and just let it steer itself on some STs

Thanks for your replies guys PolarFord (well the service manager)seem to think this is "normal". So we can safely say that 1-3 is lies and some truth in 4 because of the wide tyres but it shouldn't be too bad. Somethings deffo not right with my steering. Just took it out for a spin an hour ago and the steering shakes at 60+ and dissapears off the road to the left if the steering wheel is straight or sits slightly right to stay straight. I'm gonna blow a fuse with ford tomorrow!!!

I would say 1 and 4 are quite normal behaviour
Mine pulls to the left

If the steering shakes you probably need the wheels balanced

The wheels were balanced about 6 months ago and have been fine until they touched it unless they decided in their wisdom to rip the weight off. So what your saying is, to go straight down the road your cars steering wheel sits slightly to the right? My issue is a bit more than pulling, it doesn't veer left, it goes left lol

something def up with your car, mine stays straight, steerings light and I dont get jolted about turning corners!

I have a very slight steering wheel wobble on the motorway tho, but I'm gonna get that sorted when it goes in for a service next month

If i let go of the steering wheel i would crash almost immediately as it goes left
Weight may of just fallen off