#173464 - 29/07/09 03:23 PM
Re: Dealership Good/Bad Directory
[Re: Scotty]
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Registered: 02/03/09
Posts: 378
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Purchase Details
Car Purchased: Ford Ka
Date Purchased: i.e 20/11/08
New/Used: Used
Dealership/Garage Name: Arnold Clark,
County: Aberdeenshire
Specific Location:, Altens, Aberdeen
Have you used this dealership before? the dealership has been used for my fiesta ST and GF's Ford Ka x 2
Sales Details
If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better
Rate Dealership: 4
Rate Transaction Speed: 8
Rate Sales Person: 4
Rate Price: 6
Rate Options/Discounted Parts Offered: 9
Aftersales Details
If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better
Rate Customer Service: 1
Rate Work Done: 4
Rate Time it took for work to be done: 8
Did you get charged for investigation fee? No
If "yes" above then how much? n/a
How many times have you needed work done? 1
Have you been satisfied with the service you've been given? Below Average
Did the dealership go out their way to help you? No
Personal Details
If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better
How happy are you with the car?: 8
How happy are you with the dealership overall?: 4
Would you concider buying another car from this dealership? If so why?
Please leave extra comments here: i would not buy another car from this dealership unless some training was given to the sales personnel, the aftermarket help is no help.
this is one garage that will do anything to get out of helping you.
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#173465 - 29/07/09 09:34 PM
Re: Dealership Good/Bad Directory
[Re: abc]
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My real name is Dave
Registered: 27/04/06
Posts: 4703
Loc: Always on here these days !!!
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Purchase Details Car Purchased: Fiesta ST Date Purchased: 20/03/2006 New/Used: New Dealership/Garage Name: Polar Ford Warrington County: Cheshire Specific Location: A49 Warrington Have you used this dealership before? If so detail how many times: Fiesta Black 2nd hand Feb 04 Sales Details If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better Rate Dealership: 8 Rate Transaction Speed: 8 Rate Sales Person: 9 Rate Price: 5 Rate Options/Discounted Parts Offered: 5 Aftersales Details If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better Rate Customer Service: 5 Rate Work Done: 9 Rate Time it took for work to be done: 9 Did you get charged for investigation fee? No How many times have you needed work done? 3 a PS leak; Bluetooth issue; GEM unit for alarm and repeat of the BT fault Have you been satisfied with the service you've been given? Yes in genral Did the dealership go out their way to help you? not without making a fuss the 2 weeks after I got the car about getting it sorted and lending me a replacement Personal Details If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better How happy was I with the car?: 9 How happy are you with the dealership overall?: 8 Would you concider buying another car from this dealership? Yes If so why? Please leave extra comments here: The ordering was great and the car delivered earlier with good update. othere than a mini row over a leaky PS tank 2 weeks in and the need for them to fix it withing 2 days and lend me a car (i was going on a driving holiday!) and a debate over the need to change the GEM unit for the alarm fault (cheers to posts here and STOC which won the case that Ford had issued it as a fault!) The service counter did have the advantage of a very nice young lady with great legs who was often on duty 
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#173466 - 30/07/09 07:39 AM
Re: Dealership Good/Bad Directory
[Re: Scotty]
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Registered: 01/06/07
Posts: 715
Loc: Manchester
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Purchase Details
Car Purchased: Fiesta ST
Date Purchased: 15/01/2007
New/Used: Used
Dealership/Garage Name: Gates of Epping
County: Essex
Specific Location: 33 High Street, Epping, Essex. CM16 4BA
Have you used this dealership before? Yes, got my 1.3 Fiesta from them in 2002
Sales Details
If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better
Rate Dealership: 8
Rate Transaction Speed: 8
Rate Sales Person: 8
Rate Price: 7
Rate Options/Discounted Parts Offered: 7
Aftersales Details
If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better
Rate Customer Service: 8
Rate Work Done: 8
Rate Time it took for work to be done: 9
Did you get charged for investigation fee? No
If "yes" above then how much?
How many times have you needed work done? About 5 times (oil leak, ECU update, GEM update, speaker not working, rear light clip broken)
Have you been satisfied with the service you've been given? Yes
Did the dealership go out their way to help you? Yes
Personal Details
If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better
How happy are you with the car?: 9
How happy are you with the dealership overall?: 9
Would you consider buying another car from this dealership? If so why? Yes, Gates always gave me a good service, both for sales and service. The salesperson remembered my name from the first car I brought from him, even though 5 years had passed. Under warrenty, they always looked at my car and were willing to resolve any issues. The mechanics had a good knowledge and on 2 occasions went out of thier way to help, once fitting the 3.5mm jack for my ipod for free and secondly allowing me to use their workshop when a rat made its home in my engine.
Please leave extra comments here: Ok, their prices were not the `best` on the market but the fact that they always call back, repairs are completed in a good time frame and always had a personal service, I am glad I payed slightly over the odds.
_________________________
Escort 1.6GLE, Escort 1.3, Fiesta 1.3, Fiesta ST!
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#173467 - 02/08/09 05:48 PM
Re: Dealership Good/Bad Directory
[Re: Niburu]
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Registered: 18/02/09
Posts: 58
Loc: Bromsgrove
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Purchase Details
Car Purchased: Ford Fiesta ST
Date Purchased: 25/07/2008
New/Used: Used
Dealership/Garage Name: Brooklyn Ford
County: Worcestershire
Specific Location:, Redditch
Have you used this dealership before? Yes, purchased my previous car from them
Sales Details
If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better
Rate Dealership: 5
Rate Transaction Speed: 7
Rate Sales Person: 8
Rate Price: 6
Rate Options/Discounted Parts Offered: 8
Aftersales Details
If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better
Rate Customer Service: 3
Rate Work Done: 7
Rate Time it took for work to be done: 7
Did you get charged for investigation fee? No
If "yes" above then how much? n/a
How many times have you needed work done? 3
Have you been satisfied with the service you've been given? Average
Did the dealership go out their way to help you? No
Personal Details
If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better
How happy are you with the car?: 7
How happy are you with the dealership overall?: 5
Would you concider buying another car from this dealership? If so why?
Please leave extra comments here: The sales person was helpful and always contactable. The services department was very lacking, anything required usually took 2+ weeks. However positive was they replaced my seat catch under warranty although did originaly order wrong part.
Info: This dealership is now Bristol Street Ford as brooklyn ford went into administration at the end of june.
_________________________
Panther Black Fiesta ST, Privacy Glass.
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#173470 - 14/03/12 08:31 PM
Re: Dealership Good/Bad Directory
[Re: Scotty]
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Registered: 23/12/11
Posts: 398
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Purchase Details
Car Purchased: Fiesta ST
Date Purchased: 01/11/2011
New/Used: Used
Dealership/Garage Name: Evans Halshaw
County: Cardiff
Have you used this dealership before? If so detail how many times: No
Sales Details
If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better
Rate Dealership: 8
Rate Transaction Speed: 9
Rate Sales Person: 9
Rate Price: 10!!
Rate Options/Discounted Parts Offered: Pure Guard paint protection free, family discount, free service, 2 marangoni front tyres, valet, 3mths parts warranty
Aftersales Details
If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better
Rate Customer Service: 10
Rate Work Done: 10
Rate Time it took for work to be done: 10
Did you get charged for investigation fee?no
If "yes" above then how much?
How many times have you needed work done? once, seat catches stuck
Have you been satisfied with the service you've been given?absolutely, very quick
Did the dealership go out their way to help you? definitely
Personal Details
If ratings used please rate from 1 = bad to 10 = amazing, couldn't have been any better
How happy are you with the car?: 10
How happy are you with the dealership overall?: 10
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