#58325 - 29/11/06 03:00 PM
Re: Very Poor Ford Dealership Communications
[Re: Iceman]
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Fiesta Nutter
Registered: 21/08/06
Posts: 1451
Loc: Warwickshire
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Been in to fords yesterday and they got really funny with me and told me they couldnt give me the break down on the finance as the quote is now old and not valid. They told me car was £10,300 with all options and £6,500 for my 206 part ex which was all agreed in May. I never left the showroom till i got my breakdown in figures and even then they said they will have to email them to me as they couldnt give me them. Know its childish but told them that they are a f*****g joke and i am never ever buying a car from them again and slammed the door open nearlly taking it off its hinges as i say childish but very p****d off. When got home i witnessed a miracle the email was waiting for me. Looking at the break down they have added figures up twice to a total off £1850 (this must be the money they have lost on 206 and why the deal was so good for and why the real reason is for not showing me the breakdown of the figures) got back in touch with ford and they say its this deal or nowt so after waiting around for 7 months they have well and truly s**t on me from a great hight and cuz just started working for myself i can't produce any wage slips for finance reasons. If this was all sorted out back in May then none of this would of happened Now leaves me with no car and well and truly gutted. Hate ford after this how hard is it to buy a car these days bought my 206 with less hassle. As said on first post i have a bit of stuff to sell off the car so i'll put everything in the lot for you all to see. This is a very good site and i've had loads of fun on here so keep up all the good work and enjoy Matt 
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Frozen white Fiesta ST you see this name you think dirty
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#58326 - 29/11/06 05:26 PM
Re: Very Poor Ford Dealership Communications
[Re: STifler]
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Fiesta Fan
Registered: 18/11/06
Posts: 121
Loc: Stockport
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Well said. I hate them, they're all a bunch of robbing b**tards!! When I was got my ST, they messed me around loads. Found the car I wanted & asked about part exing my previous car, but when they offer me £1800 I basically told them where to stick it. I got the price of the ST, told them I wasn't part exing mine & went away with some figures for the finance. I went back on another occasion and the figures were the same, but apparently I'd agreed to give £1800 cash instead of part exing my car (which I never said I was doing). One person told me it was 0% and the other person told me it was 6.6%. I worked out and I was paying back roughly 2k over 4 years, that's clearly not 0% or 6.6%. I told them I didn't want the finance as I got a personal loan instead. Then they decided they were uping the price of the car by £600. I told them I don't think so somehow. Baring in mind I had an order form confirming what they agreed to sell the car at, nothing confirming I was taking the finance. They were having none of it, until my dad got on the phone & told them to either sell the car at the price they had originally agreed and what was showing on the legal document or we would take them to court! Funnily enough I got the car for the price they quoted! I did warn them at the start of it all, not to take the p**s or try and pull the wool over my eyes......they tried and failed miserably! The service is terrible. 
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Krazy Kath!!
1/4 mile - 16.4 @ 82mph......this will be beaten!!
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#58327 - 29/11/06 05:32 PM
Re: Very Poor Ford Dealership Communications
[Re: Krazy_Kath]
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Fiesta Fan
Registered: 15/03/05
Posts: 111
Loc: North Manchester
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Quote:
Well said. I hate them, they're all a bunch of robbing b**tards!!
Not ALL of them.  
Where did you get your car from KK? Was it Polar Ford (formerly Atlantic) in Stockport?
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#58328 - 29/11/06 09:37 PM
Re: Very Poor Ford Dealership Communications
[Re: LocalFordDealer]
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Fiesta Nutter
Registered: 27/09/06
Posts: 3019
Loc: Bradford.
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guys, i get the impression they only tell you what they want you to know,today when i picked my car up i finished up asking to take a look at the job sheet,it was like asking for a gold bar!!!!  iceman.
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on my 2nd st.
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#58330 - 29/11/06 09:55 PM
Re: Very Poor Ford Dealership Communications
[Re: ben_st]
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Fiesta Nutter
Registered: 27/09/06
Posts: 3019
Loc: Bradford.
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benji,
yes mate it is the brits they (ford service dept)are misrable,look fed up,
bored,i could use other words but i don,t want to swear.
please,please,sir can i please look at the job sheet....
iceman.
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on my 2nd st.
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#58331 - 30/11/06 01:07 AM
Re: Very Poor Ford Dealership Communications
[Re: Krazy_Kath]
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Fiesta Nutter
Registered: 21/08/06
Posts: 1451
Loc: Warwickshire
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Quote:
Well said. I hate them, they're all a bunch of robbing b**tards!!
When I was got my ST, they messed me around loads.
Found the car I wanted & asked about part exing my previous car, but when they offer me £1800 I basically told them where to stick it. I got the price of the ST, told them I wasn't part exing mine & went away with some figures for the finance. I went back on another occasion and the figures were the same, but apparently I'd agreed to give £1800 cash instead of part exing my car (which I never said I was doing). One person told me it was 0% and the other person told me it was 6.6%. I worked out and I was paying back roughly 2k over 4 years, that's clearly not 0% or 6.6%.
I told them I didn't want the finance as I got a personal loan instead. Then they decided they were uping the price of the car by £600. I told them I don't think so somehow. Baring in mind I had an order form confirming what they agreed to sell the car at, nothing confirming I was taking the finance.
They were having none of it, until my dad got on the phone & told them to either sell the car at the price they had originally agreed and what was showing on the legal document or we would take them to court!
Funnily enough I got the car for the price they quoted! I did warn them at the start of it all, not to take the p**s or try and pull the wool over my eyes......they tried and failed miserably!
The service is terrible.
Nice one they havent a clue what they are doing made it worse i worked for this dealer since i left school and they are old work mates
Glad im not the only one that has been mest around with. They probably seen a girl coming into the showroom (not meaning to sound sexist Kath) and thought that you would be an easy target for them im glad you have got your head screwed on and stuck to your guns Where the hell did that extra £600 come from that they decided to add on just cuz you took out a personel loan it baffles me glad you seen that as well. Cant say it for all salespeople but they dont seem to know what intrest rates are being used, in the last 7 months i have had shed loads of intrest rates quoted to me best one being 12.5% yesterday on options with a gfv of nearly 7 grand after 3 years do they really think im that stupid.
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Frozen white Fiesta ST you see this name you think dirty
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#58332 - 30/11/06 01:19 AM
Re: Very Poor Ford Dealership Communications
[Re: Iceman]
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Fiesta Nutter
Registered: 21/08/06
Posts: 1451
Loc: Warwickshire
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#58333 - 30/11/06 01:25 AM
Re: Very Poor Ford Dealership Communications
[Re: STifler]
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Fiesta Nutter
Registered: 21/08/06
Posts: 1451
Loc: Warwickshire
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Many thanks to you all for your views and a big thank you to localforddealer you are a star looks like the st is still coming after all very much appretiated very pleased in the way you have helped me out and i'll speak later in the week  Told my dealer to stick there car this afternoon and all of a sudden looks like figures and interest rates are changing again been told not to do nowt as they are looking into it and will be back to me ASAP
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Frozen white Fiesta ST you see this name you think dirty
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#58334 - 30/11/06 08:29 AM
Re: Very Poor Ford Dealership Communications
[Re: STifler]
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Fiesta Fan
Registered: 18/11/06
Posts: 121
Loc: Stockport
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STifler......I agree. I think because I'm female they saw an easy target, how wrong they were! I hate all car garage salesmen, they are two faced and lying gits (sorry anyone has friends who do this job, it's just my opinion). Well hope you get everything sorted
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Krazy Kath!!
1/4 mile - 16.4 @ 82mph......this will be beaten!!
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#58335 - 30/11/06 09:43 AM
Re: Very Poor Ford Dealership Communications
[Re: STifler]
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Fiesta Nutter
Registered: 27/09/06
Posts: 3019
Loc: Bradford.
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stifler, thanks for asking,yes and no really 1, the engine fault light they re-programmed the entire software and reset the ecu system twice. 2, installed a new gem module for the alarm system (took a week to get the part!!!) 3, door drain holes that are not punched out got left because it may be a recall notice,make sure the paintwork and bodywork section of service book is kept up to date when car gets serviced. 4, radio code ( mine have no got one) they forgot to do that. what more can i say,i rest my case ford dealerships and service dept r.i.p. iceman.
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on my 2nd st.
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#58336 - 30/11/06 11:36 AM
Re: Very Poor Ford Dealership Communications
[Re: STifler]
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Fiesta Nutter
Registered: 27/09/06
Posts: 3019
Loc: Bradford.
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stifler, to be honest i am thinking about useing a  dealer thats a little closer to where i live,(currantly i am using the supplying dealer of my  its about half an hours drive from where i live)polar ford are about 15mins away,for what its worth i am going to give them a try in future. iceman. 
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on my 2nd st.
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#58337 - 30/11/06 04:59 PM
Re: Very Poor Ford Dealership Communications
[Re: Iceman]
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Fiesta Nutter
Registered: 21/08/06
Posts: 1451
Loc: Warwickshire
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ST is know more dealer has screwed me over. Car Cancelled!!!!! Thanks to my lovely freindly local ford dealer 
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Frozen white Fiesta ST you see this name you think dirty
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#58338 - 30/11/06 05:11 PM
Re: Very Poor Ford Dealership Communications
[Re: STifler]
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Fiesta Fan
Registered: 18/11/06
Posts: 121
Loc: Stockport
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I hope you told them where to stick it  I'm sure someone on here can point you in the right direction. Unfortunately, I can't. But do hope you get it sorted soon!!
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Krazy Kath!!
1/4 mile - 16.4 @ 82mph......this will be beaten!!
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#58339 - 30/11/06 05:24 PM
Re: Very Poor Ford Dealership Communications
[Re: Krazy_Kath]
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Fiesta Nutter
Registered: 21/08/06
Posts: 1451
Loc: Warwickshire
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. second when it went in for work i asked for a job sheet and said they couldn't show me it as it was filed away like you said iceman they looked bored and it was to much effort on the service desk for them. To top it off they scuffed my brembo brake calipers by dropping the wheel on them and took a chunk out the dash which apparently i have done started court procedings against them which led to them putting new calipers on the car.
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