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yeah i couldnt believe it! I should of really gone to ford but didnt, went through my insurance and got a new front screen fitted yesterday for £75 excess.

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That won't affect your insurance which is good... but you should send the bill to and explain the problem... or take it to your dealership and get the manager out.

I'm doing exactly the same about my steering rack which just cost me £445 just for the part and labour ontop of that... they going to get a shouting at by me!!!

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yeah take the bill to your dealer and demand to speak to the service manager and explain whats gone on and get it sorted under warranty then you will get your money back,if they try and fob you off demand to speak to the dealer priciple.

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yeah take the bill to your dealer and demand to speak to the service manager and explain whats gone on and get it sorted under warranty then you will get your money back,if they try and fob you off demand to speak to the dealer priciple.

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You can't go in there storming norman-like for a cracked window because its more than likely not a fault with the car! Did autoglass shed any light on what may have caused it? Could you not get it analysed or something, cos without any proof of what caused it, there is nothing anyone can do! they would have to look at the glass which is no doubt now in a skip somewhere.

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amanda how do you mean"it might not be a fault with the car" it should not have happened in the first place (oh of course its a characteristic of the car silly me) lets put it this way if the windscreen cracks on a frosty morning when you put the heated windscrren on in my eyes as long as the car is still under manufactures warranty then it should be covered under the warranty, get back to the dealer with the reciept and see what they can do with recovering the costs back to you.

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yeah take the bill to your dealer and demand to speak to the service manager and explain whats gone on and get it sorted under warranty then you will get your money back,if they try and fob you off demand to speak to the dealer priciple.

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You can't go in there storming norman-like for a cracked window because its more than likely not a fault with the car! Did autoglass shed any light on what may have caused it? Could you not get it analysed or something, cos without any proof of what caused it, there is nothing anyone can do! they would have to look at the glass which is no doubt now in a skip somewhere.

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amanda how do you mean"it might not be a fault with the car" it should not have happened in the first place (oh of course its a characteristic of the car silly me) lets put it this way if the windscreen cracks on a frosty morning when you put the heated windscrren on in my eyes as long as the car is still under manufactures warranty then it should be covered under the warranty, get back to the dealer with the reciept and see what they can do with recovering the costs back to you.

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i totally agree with amanda here...i do feel for NGST but unless the old windscreen was kept for investigation Ford are gonna have no problem winning the argument

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What's iron sight?

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Its what was thrown at the windscreen to break it!

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Its what was thrown at the windscreen to break it!

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hi folks,

just gone through the bill left by auto glass, trying to make out the writing!! it does seem the crack was caused by a small chip to the window, although id never seen it, which the frost got into and hence the large crack.

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so u cant blame ford for it! for once!!

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hi folks,

just gone through the bill left by auto glass, trying to make out the writing!! it does seem the crack was caused by a small chip to the window, although id never seen it, which the frost got into and hence the large crack.

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oh well, at least you know now, so you can check your windscreen regulary so it doesn't happen again

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Hmm but Ford should have thought about this and made the glass stronger/thicker. Perhaps you could argue its a design fault. I know that I have at least two chips on mine so am I to expect a crack if I turn the heated screen on?

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Ummm... well since you asked... yes...?

A design fault.....? Why do people want to blame everyone in the world for something that... wait for it... just happens?
Plus how thick would you like this glass to be? Surely if the glass has HFS, is say 2 inches thick, has a chip it will STILL crack?

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any chip can cause the windscreen to break on any type of car! so can't blame anyone for it!

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Characteristic of cars in general this time, not just our s

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Hmm but Ford should have thought about this and made the glass stronger/thicker. Perhaps you could argue its a design fault. I know that I have at least two chips on mine so am I to expect a crack if I turn the heated screen on?

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Ummm... well since you asked... yes...?

A design fault.....? Why do people want to blame everyone in the world for something that... wait for it... just happens?
Plus how thick would you like this glass to be? Surely if the glass has HFS, is say 2 inches thick, has a chip it will STILL crack?

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They are not near the heating element so i might get away with it. Watch it bloody crack now i've said that ... just my luck. I'm not sure what the answer is to this problem but i've never had a standard window crack due to ice/chips. Perhaps I should have them filled in by autoglass. Only other car that did this was the Clio Cup because it has thinner glass to save weight.

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Wtf? Are you nuts? LOL... Turn up at the dealership with a cracked and broken screen under your arm saying "I demand to see the manager about this!!!". Iceman you really really have to get off this "its a characteristic" obsession of yours coz it aint healthy. Its only £50-70 for pitty's sake and doesnt affect your no claims so what exactly is the big deal? Its not like he's paying £300 - £400 for a new screen is it???? Our old BMW had a chip under the tax disc which my mum "forgot" about but I'm sure if the car had HFS she would have had to deal with it much sooner rather than later!

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